Customer Service Rep.

Location: Frederick, MD
Date Posted: 06-29-2018
Clearance        Secret

Education         Bachelor Degree

  • 3 Year Experience (VA experience preferred)
  • Provides operational support for the Office of the Registrar (OOR) to include course scheduling, participant registration, and processing of course cancellations following OOR standard operating procedures.
  • Serves as an Enterprise Learning Management System (LMS) subject matter expert.
  • Serves as a liaison to participants and visitors of the VAAA.
  • Monitors communication regarding registration, enrollment, schedule changes, and questions
    pertaining to VAAA.
  • Maintains course schedule and updates website as necessary.
  • Manages the VAAA classroom schedule to include break out rooms.
  • Coordinates dedicated course requests and manages the process based on OOR internal standards.
  • Monitors assigned VAAA School mailboxes and responds to incoming inquiries.
  • Responsible for LMS submissions, maintaining student information, and recording course
    completion data within the LMS database.
  • Creates ad hoc registration reports in accordance with established SOPs as needed
  • Serves as an Other Government Agency (OGA) registration liaison and facilitates the OGA payment process
  • Facilitate regular tracking of course offerings and enrollment numbers.
  • Respond to all written and telephonic requests within 48 hours
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