Customer Service Rep. / Travel Support

Location: Frederick, MD
Date Posted: 06-29-2018
Clearance        Secret

Education         Bachelor Degree

  • 3 Year Experience (VA experience preferred)
  • Monitor VAAA Travel Mailbox (Outlook), respond to student inquiries, forward student inquires to the appropriate school or recipient;
  • Provide guidance for student travelers and the schools regarding Travel Policy and Academy instructions;
  • Answer student inquiries via phone (high volume at times);
  • Route questions that can’t be answered or approvals needed to the appropriate school or
    contact and follow up to ensure response;
  • Provide voucher reconciliation information for each school;
  • Serve as Travel Liaison as CSA on a variety of travel issues between student and school;
  • Document communications on a transactional basis;
  • Provide course schedule updates weekly to key stakeholders;
  • Interact with Key Stakeholders (internal and external);
  • Ensure communication between organizations to streamline and ensure consistency of travel
    approvals and reviews across the Academy;
  • Provide ad hoc student travel reports;
  • Communicate with traveler and traveler coordinators to support and resolve any issues and
    questions before and after travel;
  • Attend meetings to discuss travel issues and provide resolutions to ensure future problems
    are limited; and
  • Update Academy Travel instructions on an as needed basis.
  • Provide a thorough and specific review of all local and TDY travel authorizations and
  • Certify all local and TDY travel authorizations and vouchers.
  • Generate production reports showing qualitative and quantitative results based upon audits
    of work performed by travel team personnel.
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